论文题目：
论文语言：英语论文 English
论文专业：accounting
字数：2000
学校国家：英国
是否有数据处理要求：否
您的学校：
论文用于：BA Coursework 本科课程作业
补充要求和说明：
Management of Financial Institutions
(ECN10103)
Coursework 作业
Write an essay of around 2000 words in length on the following topic:
‘If customers change and you don’t, you’ll lose them’.
Discuss the ways in which customers’ attitudes towards and expectations of the financial services sector have changed in recent years and the ways in which organisations within the sector have responded.
Notes:Notes::
The broad structure of the answer I expect to see is:
o An outline of the issue to be addressed
o A review of the theoretical background
o An analysis of the question in the context of relevant literature
o Examples which reflect the practical situation within financial services
While I would like to leave it with you to decide exactly how you address the question, you might wish to consider using the following broad guide:
- Begin with some reference to the competitiveness of the financial services sector and the need for organisations to be aware of the influences of the external environment and the way in which developments in these influences can have a substantial impact on organisational success.
- Describe the wider, contextual environment and concentrate, in particular, on the influence of the social environment on customer attitudes and expectations.
- Discuss the ways in which customers have changed in recent years and how this has impacted on their interaction with the financial services sector.
- Provide examples of the ways in which organisations within the sector have recognised these changes and the manner in which they have responded in terms of products and services and the ways in which these are delivered in order to achieve customer satisfaction and maintain their competitive position.
- In order to review the theoretical background and analyse the question in the context of relevant literature, you will have to source material in addition to what is contained in the study guides. I would like to see such materials referenced in the AUS and also included in a bibliography at the end.
论文题目：
论文语言：英语论文英语
论文专业：会计
字数：2000
学校国家：英国
是否有数据处理要求：否
您的学校：
论文用于：BA习作本科课程作业
补充要求和说明：
金融机构管理
（ECN10103）
习作作业
写一篇2000字左右长度以下主题：
“如果客户改变，而你不知道，你会失去他们。
讨论的方法，使客户的态度和期望金融服务部门已经改变了近年来和回应的方法，使组织内的部门。
注：注释：
我希望看到的答案的大体结构是：
o如果一个有待解决的问题大纲
o一个评论的理论背景
o如果一个分析问题的背景下，相关文献
Ø反映实际情况的例子是在金融服务
虽然我想离开它，你来决定你究竟是如何解决这个问题，您可能希望考虑使用以下广泛的指南：
- 金融服务业的竞争力具有一定的参考和组织的需要，要注意外部环境的影响，这些影响发展的方式，组织的成功有重大影响的开始。
- 描述更宽，上下文环境和集中，尤其是对社会环境的影响对顾客的态度和期望。
- 讨论的方式，使客户在最近几年已经改变了，这是如何影响它们的相互关系与金融服务业。
- 提供的方法，使组织内的部门已经认识到这些变化，并以何种方式回应方面的产品和服务，并以何种方式交付，以实现客户满意度和保持自己的竞争地位。
- 为了审查的理论背景和分析问题的相关文献的背景下，你将不得不源材料除了学习指南所载内容。我想看到这样的材料中引用的分配和参考书目中还包括在年底。
